Privacy Policy

1. Introduction

ThinkUp Academy Malawi is committed to protecting the privacy and personal information of our students, applicants, staff, and website users. This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

We may collect the following categories of information:

• Full name and identification details
• Contact information (email, phone number, address)
• Date of birth and academic history
• Payment and billing information
• Login credentials for our online systems
• Course progress, assessments, and academic records
• Website usage data and IP addresses

3. How We Use Your Information

Your information may be used to:

• Process applications and enrollments
• Provide access to learning platforms
• Deliver course materials and academic services
• Process payments and issue invoices
• Communicate important academic updates
• Improve our programmes and systems
• Comply with regulatory and accreditation requirements

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or loss.

• Secure password-protected systems
• Role-based access control for staff
• Encrypted digital communication where applicable

5. Sharing of Information

We do not sell or rent personal information.

Information may be shared only when necessary:

• With accreditation or examination bodies
• With payment processors and banking institutions
• With regulatory authorities where legally required
• With third-party service providers supporting our systems

6. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Users may disable cookies in their browser settings, though some website features may not function properly.

7. Student Records and Academic Data

Academic records and learner data are retained for institutional, regulatory, and accreditation purposes.

Access to such records is restricted to authorized personnel only.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent for non-essential communications

9. Data Retention

Personal data will be retained only for as long as necessary to fulfill academic, administrative, or legal obligations.

10. Updates to This Policy

ThinkUp Academy Malawi reserves the right to update this Privacy Policy at any time. The version in effect at the time of data collection shall apply.

11. Contact Information

For questions regarding this Privacy Policy or your personal data, contact: